Field Service/Application Engineer

Diamond Wire Technology
Diamond Wire Technology (DWT) is a global capital equipment and consumable manufacturer serving the semiconductor and solar equipment markets around the world. The company is the world’s largest and oldest manufacturer of diamond impregnated wire and diamond wire saws. The saws, which must perform to micron level precision, are used in applications ranging from laboratory sample cutting to production cutting of materials such as Sapphire, Silicon Carbide, and Silicon. The process of cutting with diamond wire using water as a coolant is a “Green” alternative to other cutting methods. The explosive growth of the solar power industry and the application of DWT’s saws and wire for cutting silicon wafers used in solar cells put the company at the forefront of the renewable energy expansion.

Located in Colorado Springs, Colorado, Diamond Wire Technology, LLC has been designing and producing Diamond Wire and Diamond Wire saws for over 38 years. Colorado Springs sits at the foot of Pikes Peak along the eastern side of the Rocky Mountains. With over 300 days of sunshine, bike trails and open spaces, access to sporting, cultural, and family attractions, and close proximity to world-class ski resorts, Colorado Springs is a prime vacation destination drawing more than 6 million visitors a year. Money Magazine, in its August 2006 issue, ranked Colorado Springs number one – the Best Big City in the nation to live and work.

Opportunity

JOB
• Independence of work
• Ability to see results of your work immediately (high impact)
• Travel globally and work with multi-cultural people

COMPANY
• DWT is a 60+ employee company with an entrepreneurial spirit that is poised for rapid growth---growing greater than 100% a year. The successful candidate will play a vital role in this growth.

The company has traditionally manufactured diamond wire and diamond wire saws in relatively small quantities. Their products were largely targeted at R&D and low rate production applications. Now the business is moving into production applications requiring more robust saws and wire manufacturing equipment.

Position Summary:
Responsible for field service, start up assistance and on site customer training for a unique line of industrial material processing equipment. Successful candidate will be trained in both electrical and mechanical equipment assembly, equipment operation and material processing through that same equipment. This position reports directly to DWT Service Manager and will be a member of a Service team of 4 people.

Principle Responsibilities

• Critical focus on Customer Service
• Equipment start-up assistance in house as well as at the customer location
• Electrical and mechanical equipment repair in house and in the field
• Trouble shoot and repair complex mechanisms
• Perform electrical component level diagnostics working from schematics
• Customer training on site or in house
• Work independently at customer sites
• 50% travel, primarily in Asian countries (Taiwan, Korea, China); secondarily in Eastern Europe

Qualifications

• BSEE or 2 year Electronics Technical degree with applicable experience (EE or BSET)
• 1-2 years experience
• Mandatory fluency in Mandarin Chinese
• Valid US passport required

Skills

• Working knowledge of, MS Industrial Platforms (currently Windows XP Professional) and other groupware solutions including client/server and web based software.
• In-depth understanding of the use/application of electrical components/circuits (stepper motors, servo motors/drives, power supplies, analog/digital signal circuits
• Strong mechanical aptitude
• Proven success in machine tool repair within machine tool equipment manufacturing environment
• Aptitude for learning cutting processes/dynamics
• Developed multi-tasking skills
• Ability to interface with diverse group of multi-cultural customers
• Strong sense of independence and drive
• Dynamic, self-motivated individual with the confidence and tenacity to succeed

Important Success Factors:

• Desire to build/grow company on an entrepreneurial, “lean & mean” budget
• Creative mindset with the capacity to accept/synthesize many new and diverse ideas into practical ST/LT plans
• Willing to work closely with others in a technical, manufacturing environment
• Comfortable in an informal environment where:
  - teamwork, accessibility, and pragmatism are emphasized
  - reward is based on results
• High energy
• Team player
• Driven problem solver
• Excellent communication (verbal and written) skills
• Entrepreneurial spirit
• Bright and intellect
• High sense of self responsibility
• Utmost integrity

Work Environment

• Work is most often performed in a factory or laboratory environment.
• Successful employees provide self-motivation in the work environment and a commitment to do “whatever it takes” to get their job done.
• Competitive salary/benefits

Note: An electrical competency test will be given at time of interview.

Contact Information:
Diane Marcum is conducting this search; therefore, please do not contact company directly. Email resume and/or credentials via a Word document to: diane@forkerassociates.com
Put “DWT Field Service/Application Engineer” in the subject line.
Please no phone calls.